FAQ2019-05-14T23:28:05+11:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

If you have any questions about your move, or require any further assistance please do not hesitate to send us an email or give us a call.

Our friendly staff will be happy to assist you promptly.

What are your payment terms?2019-05-11T08:49:53+11:00

BOOKING YOUR MOVE:

Once we have all your moving details, we ask that you make a deposit to secure your move. This will be equivalent to the first 2 hours and the call out fee.

You can pay by credit card over the phone or cash for collection.

We will then send you a confirmation email.

PAYING AT THE END OF YOUR MOVE:

If your move is more than 2 hours already paid within the deposit, we will calculate the final amount for you according to the hourly rate.

You will be able to pay by Credit Card, Visa/Mastercard, on the spot OR Cash is also accepted.

Are your quotes obligation free?2019-05-11T08:51:30+11:00

Yes our quotes are obligation free.

We are happy to send you a quote via email.  If you have a large or complicated move one of our professional team will come out and do an on site inspection if necessary.

Do you offer storage services?2019-05-11T09:00:55+11:00

No, we do not have a storage, but we can organise it with our storage partners and even get you a discounted price, or we can move your items to and from your chosen storage facilities.

How much notice do you need?2019-05-11T09:03:13+11:00

In order to secure your booking efficiently, as much notice as you can is appreciated.

Normally 2 weeks notice is adequate.

We understand things change so we will do our absolute best to accommodate your needs.

Are our goods safe?2019-05-11T09:04:45+11:00

Yes. Our team members are professionally trained in all aspects of the best, most secure moving practices.

Our trucks are equipped with the necessary safety equipment for your valuables as well as our staff. The trucks have hydraulic lifts, straps, blankets, trolleys and the team are experts at moving your items from within your home, packing your items safely in to the trucks, navigating stairs, lifts and tricky corners, the team have it covered.

Whether we are pre packing your items or simply relocating your items, you can be assured we take the utmost care.

Do your men wear safety shoes?2019-05-11T09:06:03+11:00

Yes. Our team wears shoes that are steel capped, with proper grip on the bottom and are also fitted with a steel plate that runs through the centre of the shoe to protect the feet.

Our team also wears our uniform with pride, including High Vis vests for added safety.

Are you fully insured?2019-05-11T09:07:26+11:00

Yes. Everything we do is insured, from our staff, to our equipment, trucks, transit and Public Liability.

You have the option of additional insurance, please email us for details.

HAPPY CUSTOMERS

Testimonials

James Robinson

“Move was smooth, honest workers, they found my old wallet under our big sofa and handed it back. Thank you..”

Kiki Jones

“Professional service, lovely workers! Efficient, on time, careful with moving things and placing. A definite recommend!.”

Daniel H.

“Quick, polite and efficient!”

Read More Testimonials

Request A Free Quote

Getting a quote is a very quick & easy process. Send us an email, complete our inventory list & we’ll send you all the information you need to know!

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